Return Policy

1.Return Period Validity

We gladly accept returns within 30 days of receipt for most items in new and original conditions.

 

2.What Is the Return Shipping Fee Policy?

1. Shipping is free on your 1st return for any order. We will refund you the return shipping as per the standards below.
Country
Amount (local currency)
Amount(USD)
AU AU$9 $6.5
CA C$9 $7
US $9 $9
UK £4 $6
DE 4€ $5
FR 4€ $5
2. If it's not your 1st return for any order, namely you would like to make additional returns for additional items from an order, you will need to return the item at your own expense.
3. If you return a damaged or incorrect item, you'll be refunded the full return postage cost, once your return is processed.

3.How to Return an Item?

a). Click the customer support icon at homepage.

 

b). Enter your email address and initiate a new query.

c). Select Return (Product Issue), describe the issue, upload photos which can clarify the issue, and submit the request.

d). Customer service will reply you within 24hours for the instructions of return.

 4.Terms & Conditions for Returning

1). Correct and complete product (with the original brand, article number, un-detached MRP tag, product's original packaging, freebies and accessories)

2). The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes

3). Products with passwords/locks should be returned unlocked/disabled

4). Products that store personal information should be returned after deleting all personal information. Wholeewill not be responsible in any manner for any misuse or usage of such information.

5). Products sold as combos/sets cannot be returned individually.

6). Wholee will not be responsible for the products returned by mistake. In circumstances where a product not belonging to Seller or transacted through Wholee is returned by mistake,the Wholee will not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to you. You waive any and all claims against Wholee in this regard.

7). The refund will be rejected if you return a wrong or used product, please double confirm and make sure you return the correct item.

8). Pack your item securely, inserting any paperwork that was included when you requested your return while filling the application of return. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.

The warehouse field executive will refuse to accept the return if any of the above conditions are not met or if sent directly to Seller Warehouse by you without our approval for the same, in which case you waive any and all claims against Wholee.

 

Important Notice:

  1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address that customer service provide even if you are using your own shipping.
  2. Please make sure you don't include non-WHOLEE items by accident in your return package. We will not be responsible for sending back those items to you.
  3. Some product cannot be returned when there is no quality problem. (As Products Listed Below)

 

*Products That Can't Be Returned

The following table contains a list of products that can’t be returned by no reason :

Women’s Clothing

Bra、Underpants、Sleep、Shaped Intimates、Lingeries、Thermal underwear、Intimates others、Women's Socks、Women's Stockings、Bodysuit

Men's Clothing

Underwear、Vests、Socks、Sleep & Lounge、Warm Set、Men's Warm Pants、Men's Warm Shirts、

Sports & Fitness

Women's Swimwear、Men's Swimwear、Girls' Swimwear

Beauty & Health

Wigs Series、Hair Care & Styling、Bath & Shower、Skin Care、Oral Hygiene、Makeup、Tools & Accessories、Nails & Tools、Sexual Wellness

Home & Living

Household Cleaning、Disposable Products

Mom & Kids

Activity & Safety、Baby Bath & Diapers、Baby Care、Baby Feeding、Baby Health & Care、Maternity Care、Maternity Clothing

 

How to Reach Us
contact us: click here

Return Address
Unit-1, Commercial Park, 335 Leicester Ln, Enderby, Leicester, United Kingdom.
Zip Code: LE19 4DB
(Please contact us before you return any item. Thanks for your patience.